Refund Policy

This Refund Policy applies to purchases made across Enovo Global's products and services, including Enovo AI, Enovo CRM, Enovo HRM, Enovents, and custom-engineered projects delivered under a client agreement. Because our offerings span software subscriptions, one-off event ticket purchases, and bespoke development projects, refund terms vary by category as set out below.

Event Ticket Purchases (Enovents)

• Refund eligibility and cancellation windows for event tickets are set by the individual event organizer using the Enovents platform, and are shown on the event's registration page before purchase.
• Where an event is cancelled or postponed by the organizer, attendees will be offered a refund or transfer in line with the organizer's stated policy for that event.
• Refund requests should be directed to the event organizer in the first instance; Enovo Global will assist in processing approved refunds through our payment gateway where required.

Software Subscriptions (Enovo AI, Enovo CRM, Enovo HRM)

• Subscription fees are billed in advance for the applicable billing period and are generally non-refundable once that period has started.
• If you believe you were incorrectly charged, contact us within 7 days of the charge and we will review the case.
• You may cancel your subscription at any time to prevent future billing; cancellation does not retroactively refund the current billing period.

Custom Development Projects

Custom website, SaaS, CRM, and integration projects are governed by the payment schedule and terms agreed in the individual client contract or statement of work. Refunds for custom projects, where applicable, are handled on a case-by-case basis according to that agreement rather than this general policy.

How to Request a Refund

To request a refund, contact us at info@enovoglobal.com with your order or transaction reference, the product or event involved, and the reason for your request. We aim to respond to all refund requests within 3-5 business days.

Processing Time

Approved refunds are processed back to the original payment method via our payment gateway partner. Depending on your bank or card issuer, refunds may take 5-10 business days to reflect in your account after processing.